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HP Photosmart C6100 series is a group of all-in-one printers. Like all these devices, the Photosmart C6100 may have problems. If this happens, basic troubleshooting can often solve the problem. A good place to start is to consider whether the problem is with your computer or with the C6100 itself.
Instructions
Problems with the printer
1 Check if the printer is turned on. If not, check that the power cable is securely connected to the printer and the AC adapter.
2 Unplug the power cord from the outlet and try another outlet. If you are using a band or surge protector, ensure the protection power switch is turned on.
3 Press the power button on the printer once, firmly, and wait a few minutes. The C6100 needs time to fully start and pressing the power button again can turn it off before the printer is fully on.
4 Open the access door of the ink cartridge and ensure that the cartridges are securely inserted. Make sure nothing gets stuck in the printer. Remove any debris or loose packing materials.
Problems with the computer
5 Make sure you have installed the C6100 software on your computer. If so, you will see an icon for the "HP Digital Imaging Monitor" in the Windows system tray at the far right of the taskbar.
6 Disconnect the USB cable from the printer from the USB port on your computer. Restart your computer and reconnect after Windows is fully charged. See if you can now use the printer. Otherwise, the software installation may be damaged or defective. When installing the software, a common mistake is to connect the printer to the computer before the installation wizard asks you to do so.
7 Click the Windows "Start" button and "Programs and Features" type in the "Search Programs and Files" box.Press "Enter." In the pop-up search results, click on "Programs and Features." . "
8 Click the HP C6100 software from the list and click "Uninstall / Change." Follow the instructions on the screen. After uninstalling the software, unplug the printer and restart the computer.
9 Insert the C6100 software CD-ROM into the computer. Do not connect the printer to the computer again. When the "Auto Play" window appears, click "Setup.exe."
ten Follow the instructions in the installation wizard to install the software. When prompted, plug the USB cable of the printer into the computer. Once installed, click the "HP Solution Center" icon on your desktop. If you see options for "Document Scan" and "Scan Image", the software is installed correctly. Try to print something to see if the problem is solved.
Tips and Warnings
HP's website support provides access to support technicians, software updates, and more troubleshooting, including an online copy of the Basic Guide that came with the computer.
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